General Info > Order Status & Returns

Order Status & Returns

Order Status & Returns | General Info

If the goods are damaged on arrival, please call us immediately and we will arrange replacement of the goods.
If the incorrect goods have been sent to You, call us within 48 hours and we will replace the goods for You. 

Refunds are issued the form which was paid less shipping and handling and restocking fee.  

The following items have a 20% restocking fee:

The following items are not returnable as they might be custom made:

Items must be returned to us by "Recorded Delivery" so they can be signed for. Please note that we will cover postage costs only in case

You return us the product because of quality issues. Returns are to be sent to:

2537 Post Road 2nd FL
Southport, CT 06890

Call us: 1-800-345-3204

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